Lexmark Firmware Update (August '12)

KEY FEATURES AND BENEFITS OF UPDATING THE PRINTER FIRMWARE PACKAGES ON THE FOLLOWING PRINTER MODELS:

• Lexmark Pro 5000, 5500
• Lexmark Pro 4000
• Lexmark Pro 915
• Lexmark Pro 715
• Lexmark Pro 515
• Lexmark Pro 415
• Lexmark Pro 315

NEW FIRMWARE LEVELS

Printer Model	New Code Level
Lexmark Pro5500	FHN_RB_P2_120712a_U070312
Lexmark Pro4000	FHN_VL_P2_120712a
Lexmark Pro915	FHN_QN_P2_120712_U070312
Lexmark Pro715	FHN_EM_P2_120712
Lexmark Pro515	FHN_EA3_P2_120712
Lexmark Pro415	FHN_EA3_P2_120712
Lexmark Pro315	FHN_EA3_P2_120712

WHY UPGRADE FIRMWARE?

Upgrading your firmware can have any of these benefits:

• Possible printer speed and efficiency improvements.
• Increase your printer's capabilities by enhancing current features or adding new features to the printer.
• Resolve firmware or hardware issues that you may be experiencing.
• Enhance device compatibility with newly introduced operating systems or software printing applications. 

 Click here to read additional frequently asked questions about firmware updates, or continue to the next section to start downloading and updating your firmware.  

 
Firmware update instructions:

Important! The following steps require you to download a file to your computer and/or upload firmware to your printer. The time required to complete this procedure depends on the quality of your network connection and the size of the file involved.

1. Identify your printer model below.
2. Select your Operating System.
3. Download the correct firmware download package.
4. Extract the firmware package and follow the update instructions displayed until the firmware update is complete. 

Printer model	Macintosh OSX	PC Windows	Linux OS
Lexmark S315, S415, S515	Click here	Click here	Click here
Lexmark Pro715	Click here	Click here	Click here
Lexmark Pro915	Click here	Click here	Click here
Lexmark Pro4000, Pro4000c	Click here	Click here	Click here
Lexmark Pro5500, Pro5500t	Click here	Click here	Click here

KEY FEATURES AND BENEFITS OF THE LATEST FIRMWARE PACKAGE

Functional Enhancements	Pro5500	Pro4000	Pro915	Pro715	Pro515	Pro415	Pro315
Improved Duplex printing throughput
Improved time-to-first print after long durations of idle activity. (three days or more)
Enhanced support for Web Services and Smart Solutions
Power-on sequence/initialization improved by 20-30 seconds
New timed hibernate function
Interface change allows Lexmark's MarkVision Enterprise (MVE) to access and configure DDNS Refresh Times and DDNS Time to Live
Fixes and Improvements	Pro5500	Pro4000	Pro915	Pro715	Pro515	Pro415	Pro315
Addressed an issue that could lead to a "Printhead Cannot Move" error
Addressed an issue that could lead to a "900 Firmware" error if a device boots up with a faulty printhead
Fixed issues related to "Manage Shortcuts" function via Embedded Web Server
Corrected 20-second blank screen issue when coming out of power saver
Fixed blinking LED when printer not connected to the local area network.
Fax Issues   Addressed numerous fax issues. Print Issues    Fixed several issues that could lead to the device hanging during printing Addressed several stability and performance issues when printing from memory devices. Made improvements to photo layout options from memory devices Fixed an issue that could lead to the last page printed before a paper-out condition being printed again after paper is inserted Addressed an issue with DBCS watermarks Addressed emulator issues that led to problems printing some PDF jobs Scan   Addressed several scan to network issues Aligned copy size of original to match region's paper size default   General & Processing   Addressed some issues that could lead to a 900 Firmware Error Corrected several minor translation issues (mainly DBCS) Improved informational and error messaging on OP panel Network & Security Addressed diverse wireless discovery issues Corrected several minor UCF issues Made minor SNMP improvements Made various security improvements AirPrint improvements NOTE: AirPrint and the AirPrint Logo are trademarks of Apple™ Inc.	All Printer Models
Fixes and Improvements for Pro 5500 and Pro 4000 Only
Printer Eliminated Ink low message when coming out of Power Save mode Addressed an issue that could lead to a "181.1028 Service Engine Error" Addressed an issue that could lead to a "181.2049 Service Engine Error" Addressed an issue that could lead to a "900 fail to prime" error Made changes to ensure that blank pages aren't printed as a result of an "Ink Cartridge Error – Unable to Authenticate Ink Cartridge" condition Paper handling Addressed erroneous paper jam being reported as an out of paper condition Fixed a tray linking paper out paper handling issue Fixed an issue that could lead to output bin overflowing when full USB Addressed a USB connection issue associated with host scanning Quality Made minor improvements to color output quality	Pro 5500 and Pro 4000 Only

BEFORE AND AFTER: (Pro5500 example as seen via the printer's EWS)

Before code update	After code update: FHN_RB_P2_120712a

 Click images to enlarge them.

How to Check Firmware Code Level

Determine whether you need to update your firmware; e.g., firmware lower (<) than _P2_120712 and an issue identified in the release notes listed above.

How to determine printer firmware code levels

To do this from the printer's operator panel:

1	Press the Menu button on the Operator Panel.
2	Select or touch Reports.
3	Select or touch Menu Settings Page to start printing.
4	Look for the code level under “Device Information” and next to Base and Engine.

To do this from the printer's embedded web server(EWS):

1	Launch your Internet browser application.
2	After http://, enter the printer's IP address.
3	Click on Reports.
4	Click on Device Information and locate the values next to Base and Engine.

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Still Need Help?

If you have updated firmware and your issue still persists, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.