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900.43 Error When Printing CAD Documents with Printer Equipped with Barcode Forms Card (2014)

Document ID:SO7579
 
09/03/14 Properties  

Problem

900.43; PostScript file will not print; PDF file causes 900.43 error

Solution

What you will see

When printing from a CAD application out to an X860 MFP, the printer displays a 900.43 error with the following information: 

  • 900.43 Firmware Error Process P4.PS:3025 caught SIGSEGV addr=0 nip=f6b8994 ra=1053c3c0 l=1
  • 900.43 Firmware Error Process P4.PS:2390 caught SIGSEGV addr=0 nip=...

 

 Affected Products

  • Device equipped with Forms and Barcode card (DLE)
  • FW level = LP.SP.P631-0C
  • Bar Code firmware =  B3.1
  • Forms Card = LP.SP.P631 

 

Preliminary check

Eliminate hardware as causation for this error before proceeding to further fix information.

To do this,

Step 1 Action/ Result
Then... (more recommendations or explanation)
And... (further actions)

(Power the printer OFF and ON.)
Printer returns to READY. Send the same .PDF file to the printer.

If the 900.43 returns, clear the error once more, and then proceed to the Suggested fix.

 Also, you can consider the Confirmation or temporary remedy for testing purposes only.

The 900.43 error returns.
  • The suspect print file has not been released from the print queue.
  • Delete all pending print jobs out of the print queue(s).
  • Pause all known print queue(s).
Repeat Step 1. If error persists, go to Step 2.
Step 2 Action/ Result Then... (more recommendations or explanation)
And... (further actions)
(Disconnect ALL data cables and power the printer OFF and ON.) Printer returns to READY.
Reconnect the data cable.


Proceed to Temporary remedy or Suggested Fix.

The 900.43 error returns.

It is likely a printer hardware issue.  Contact Lexmark Technical Support.

  

Suggested fix

A released version of the DLE specific firmware fix LP.SP.P688.ppcsp.fullfmbc.fls is known to fix this issue, however, there can be other causes for this error.  Please see Contacting Lexmark below to inquire about this firmware fix or perform additional diagnosis.

NOTE: This PE firmware release is only available upon request. You will be given special instructions to test this firmware on one device only and before any consideration is given to any additional mass deployment on additional devices.

 

Confirmation & temporary remedy

Activate "Disable PostScript Passthrough" or Generate Postscript in the driver options and resend the print file.

To to this: 

Step Action
1  Select File.
2  Select Print or Print Setup.
3  Select Properties.
4  Select Other Options.
5  Select More Options.

6

 Select PostScript.
7  Place a checkmark next to Disable PostScript passthrough or Generate PostScript in driver.
8  Click OK.

Click here for further instructions if necessary.

 

 Back to top


Common .fls firmware update methods 

  • EWS (Embedded Web Server)
  • USB flash drive 
  • FTP (.fls file)

NOTE: Other methods are available, i.e, Markvision Enterprise via Generic File Download.

EWS method:

  1. Open your web browser application.
  2. Enter http://printer_IP_address, where printer_IP_address is the printer's TCP/IP address.
  3. Under Other Settings (header), click Update firmware.
  4. Click Browse. Locate the firmwarefile.fls, select it, and then click Open.
  5. Click Submit. 

USB flash drive method:

  1. Download the file provided.
  2. Copy the .fls file to the flash drive.
  3. Insert flash drive into the printer's open front-facing USB port.
  4. Click on USB Drive and locate the .fls file. If this doesn't come up immediately, you can attempt to click on Held Jobs > USB Drive.
  5. Select the file and any additional prompts that appear. 

FTP method:

You must first get to a command prompt, so click Start > Run > type cmd or command, and click OK

HINT! Copy the .fls file to your root directory; e.g., c:, and then switch to your root directory by typing c:. This way you will not need to change (cd) directories to where the file is located before performing the ftp procedure. 

Step  

Action (from C:\... or file location)

Illustration
1 Type FTP printer's ip address and press ENTER.
2 Press ENTER for User_name
3 Type bin and press ENTER.
4 Type put <filename>.fls or .pjl and press ENTER. Observe the opening of the port and the transfer of the file.
5 Type bye to end the ftp session. Press ENTER.

 

 

 Contacting Lexmark

If you require additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.



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