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Secure Held Print Jobs eSF – 'Require All Jobs to be Held' Option Does Not Retain Jobs after Being Printed

Document ID:FA973
 
09/03/13 Properties  

Problem

Retain function not working; Cannot keep printed jobs; Can’t hold the job after it gets printed; Jobs are automatically deleted from memory after printing; Secure Held Print Jobs v2.3.6;

Solution

What you will see


The print jobs are automatically deleted after printing even if the Secure Held Print Jobs eSF "Require All Jobs to be Held" option is enabled. This is unlike the regular Print & Hold Repeat feature that is found in Lexmark's print driver, which allows you to print all copies of a print job and store the job on the printer so you can print additional copies later.

 

Functioning as designed


By design, the "Require All Jobs to be Held" option requires the printer to retain every print job until either an authorized user releases it or the job expires. This option converts all print job types to Confidential print jobs, which are automatically deleted from memory after printing.

NOTE: If the Repeat print job type is selected together with the Require All Jobs to be Held option, the jobs will neither be automatically printed nor retained after printing.

 

Still need help?


If you require additional assistance, please contact Lexmark Technical Support. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

 



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