The Lexmark 6500e Scanner Is Unresponsive After Sleep Mode
|Lexmark MX6500e 6500e MFP Option|
What you will see
The Lexmark 6500e scanner does not wake up from Sleep Mode even after pressing the touch screen or any of the buttons on the Operator panel.
Most likely reason
The scanner may have lost connectivity to the printer while it was in SLEEP MODE. This could happen if the printer lost power or the Ethernet cable between scanner and printer became loose or disconnected.
Verify that all cables are in place and properly seated. This includes the printer's power cable, the scanner cable, and the Ethernet cable linking both devices. Reboot the printer first, and then reboot the scanner.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.