How to Fix 'Program Missing' Error when Using Scan to E-mail from Lexmark Printer Home
|Lexmark Impact S301||Lexmark Impact S302||Lexmark Impact S305|
|Lexmark Impact S308||Lexmark Interact S602||Lexmark Interact S605||Lexmark Interact S606|
|Lexmark Interact S608||Lexmark Interpret S402||Lexmark Interpret S405||Lexmark Interpret S408|
|Lexmark Interpret S409||Lexmark Intuition S502||Lexmark Intuition S505||Lexmark Intuition S508|
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|Lexmark Prevail Pro705||Lexmark Prevail Pro706||Lexmark Prevail Pro708||Lexmark Prospect Pro202|
|Lexmark Prospect Pro205||Lexmark Prospect Pro208||Lexmark Prospect Pro209|
When scanning to email from the Lexmark Printer Home software, you will get a "Program Missing" error. Please see image below.
Please follow the instructions provided below:
Step Action Click Links for Images 1
To open WIN.INI, click on the Start Button > Run, then search for "sysedit" (command for System Configuration Editor) and press enter to open it.
CAUTION! MAKE A BACKUP OF THE WIN.INI file first – You can search for the file in your system (file is located in C:\Windows) and make a copy of that file and save it on your desktop. Or select all the text in the WIN.INI window and paste it in Notepad and save as a backup before you continue.
In the System Configuration Editor window, click on the WIN.INI window to bring it in front of the screen. The WIN.INI must contain the following:
If it does not contain this section, then you need to add it. Click the right-hand link to see image.
WIN.INI Entries 3 After adding the entries, click File > Save to save the changes made to WIN.INI.
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on this device.