This article outlines the procedures you can perform to troubleshoot a 31.41 Missing or Defective Cartridge error. As a preliminary step, it is best to see first whether your printer has a genuine Lexmark toner installed before proceeding with the troubleshooting steps below.
Should this be the first time the issue has occurred and the device is currently displaying a 31.41 error, open the door to make sure the cartridge is installed in the machine. If the cartridge is present, re-install it and close the door.
If the issue occurs on more than one toner cartridge on the same printer, contact Lexmark Technical Support or a local authorized service provider for additional assistance.
Still Need Help?
If you require additional assistance, please close this window and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). Should you need help locating your printer's model type and serial number, click here.
Please be near the products described in this article to expedite the support process and reduce callbacks.