This article outlines the procedures you can perform to troubleshoot a 31.41 Missing or Defective Cartridge error. As a preliminary step, it is best to see first whether your printer has a genuine Lexmark toner installed before proceeding with the troubleshooting steps below.
|1||Should this be the first time the issue has occurred and the device is currently displaying a 31.41 error, open the door to make sure the cartridge is installed in the machine. If the cartridge is present, re-install it and close the door.
Check whether the 31.41 error appears only when a new toner cartridge is installed in the printer.
If the error message continues, please carry out the following checks on the toner cartridge:
|4||If the issue occurs on more than one toner cartridge on the same printer, contact Lexmark Technical Support or a local authorized service provider for additional assistance.|
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Please be near the products described in this article to expedite the support process and reduce callbacks.