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905.01 Service Communication Error Displays in Lexmark C935 and X94x Printers

Document ID:SO6940
 
08/28/13 Properties  

Problem

905.01 service communication error; Lexmark C935 and X94x printers; Error 905.01; 905.01; 905.xx; Printer will post 905.01 error on boot up; Posts 905.01 when printing; Does not function properly

Solution

What you will see
 

The printer will post 905.01 Service Communication Error upon boot up and sometimes when it starts to print or after sending a print job.

 

 

 Possible cause 
 

Most of the time, improper installation of the Photoconductor (PC) unit(s) causes the error. 

 

 

Troubleshooting


Step Action
1

Power off the printer. 

2

Re-seat the PC unit(s) and make sure they are installed fully. For instructions on how to install or replace PC units, click here

3

Power on the printer and see whether the error clears. 

4

If the error persists, replace all Photoconductor (PC) Units and see whether the error clears. 

5

If the error still shows even after replacing all of the PC units, call Lexmark Technical Support for other troubleshooting recommendations.

 

 

Still need help? 
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.



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