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Unable to Install Solutions via the Embedded Web Server

Document ID:SO6667
 
08/26/14 Properties  

Problem

Unable to install eSF apps via EWS; .fls files install error; Unable to upload flash files or MFP solutions; Problem installing; Installation fails; Error during fls file installation; Install limitation; Apps cannot be installed; Not enough memory to install new app; Exceeds memory limit; FTP;

Solution

What you will see


When installing a .fls file through the embedded web server (EWS) > SettingsEmbedded SolutionsInstall, you may encounter either of the following messages:

  • An error occurred while uploading a file.

Click Image to Enlarge

  • The size of the uploaded file exceeds the maximum allowed. One example of this scenario has been seen when trying to install Scan to Sharepoint 2.5.0 via the printer's EWS.


NOTE:
See Document ID: SO4541 to view steps to access printer's EWS.

 

Affected printers


This issue has been seen on the following Lexmark models, but other models not listed here could be affected:

  • X46x
  • X65x
  • X73x
  • X86x


NOTE:
An x denotes any number within a given printer model series.

 

Suggested remedy


Before you begin, make sure that the printer has enough storage and/or memory to install a new app. You may check for the available space on the device by going to EWSSettings > Embedded Solutions > System tab > Info, and then refer to Storage Free space in the Resource section. See Document ID: FA1023 for more details on resource values.


To resolve this issue, install the app using either of the following routes:


Option 1
: Install via Update Firmware section on EWS.

Step Action
1
Download the solution or file to a local workstation or computer.
 
2 Extract the solution file (.fls) into a file directory on the computer that is well known or to a directory or folder.
3 Go to EWS > SettingsUpdate Firmware > click on Choose File button to select the .fls file, and then click Submit.


Option 2
: Install via File Transfer Protocol (FTP). To do this:

Step Action
1
Download the solution or file to a local workstation or computer.
 
2 Extract the solution file (.fls) into a file directory on the computer that is well known or to a directory or folder that will be easy to switch to from a command prompt.
3

Open a command prompt on your computer by using either of the following methods:

  • Click Start > Run > type cmd > OK, or
  • Click Start > All Programs > Accessories > Run 
4 To simplify this procedure, it is recommended that you change drive letters and directories to the exact location of the file using any combination of "drive letter:" or "cd" commands.
5 Type "ftp <MFP's_IP_Address>", where MFP_IP_Address is the TCP/IP address of the printer.
6
Type bin, and then press Enter to put the session into binary mode.
 
7
Type "put" <filename>, where filename is the full .fls filename.
 
8
Press Enter.
 

NOTE: If you skipped Step 4, then you will need to include the full path to the file name; e.g., put C:\solutions\scanToSharepoint2.5.0.fls.

 

Explanation


Certain files exceed file-size limits for flash methods using the device's EWS.

 

Still need help?


If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

 



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