What you will see
|Error message when using Basic Security Setup...||Using passwords that comprise...
" Login failed "
|Special characters, symbols, or signs such as \, ~, /, ^, @, ),?, and others
Thus far, this issue has been seen on these particular products:
|your device's firmware level is current...||Contact Lexmark Technical support for a possible firmware solution.||Reference this article's ID (SO7556).|
|you are not sure if your device firmware levels are current...||
View the values under Device Information. You can view this information via a printed Menus Settings page or the device's embedded Web server.
|Update device firmware to see if the problem resolves itself. If the problem persists, contact Lexmark Technical Support.|
To locate the latest firmware available, go back to your product's support page or visit your product's support page via support.lexmark.com/.
Still Need Help?
If updating firmware does not fix this problem, contact Lexmark Technical support. Exit this article and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.