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Lexmark MS31x, MS41x, MX310, & MX410 – The Printer Reports ‘Tray 1 Empty’ Even When It Has Paper in It

Document ID:SO7480
08/25/14 Properties  


False error; Load tray 1; Unable to feed paper; Tray Empty; Load paper error



The MS31x, MS41x, MX310, or MX410 printer models might display a “Tray 1 Empty, Load paper” error even if the tray has paper in it. This could happen when the printer’s pick tires are unable to pick paper from the tray.


Recommended solution

To resolve the issue, it is recommended to replace the printer's pick tires. To get a replacement tires please contact Lexmark Technical Support. Click the link to see a detailed procedure on How to replace the pick tires.

While waiting for the replacement pick tires to arrive, you can also try to clean the current tires by following the steps below. It has been established that cleaning the pick tires with isopropyl (rubbing) alcohol is effective at removing any contaminant that might be contributing to this problem.

Step Action Click Image to Enlarge
1 Acquire paper towel and isopropyl alcohol. Liberally pour alcohol onto the towel.

Figure 1a

Figure 1b

2 Remove paper tray.
Figure 2
3 Expose the pick arm (ACM) and tires by either pulling the ACM down or by pushing the tray linkage cam toward the rear of the machine.
Figure 3
4 Grasp exposed ACM to clean.
Figure 4
5 Wipe both tires on the paper towel. Turn the opposite tire to spin the tire that's on the towel. It is not necessary to wipe them dry.
Figure 5


Release ACM and insert the paper tray.


No Image



Still need help?

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks.


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