How to update E360 firmware; How to update firmware; How to update base code; EC1 LL.LBM.P116c
What you will see
Your printer displays a 900.43 error when printing a PDF document.
Eliminate printer hardware as the cause for this error before proceeding to the suggested remedies below.
To do this, perform each action (1, 2 and 3) below as necessary, and follow all additional recommendations.
Action and Recommendations Table
|First [Action 1]||Action/ Result||
Then... (more recommendations or explanation)
(Power the printer OFF and ON.)
|Printer returns to READY||Send the same .PDF file to the printer.||If the 900.43 returns,clear the error once more, and then proceed to the Problem confirmation steps below.|
|900.43 error returns||
||Repeat Action 1. If error remains, go to Action 2.|
|Next [Action 2]||Action/ Result||Then... (more recommendations or explanation)
|(Disconnect ALL data cables and power the printer OFF and ON.)||Printer returns to READY||
Reconnect the data cable.
|900.43 error returns||It is likely a printer hardware issue.||Contact Lexmark Technical Support.|
|Last [Action 3]||Action/ Result||Then... (more recommendations or explanation)
(Try to print a different file type, and then print the problem .PDF file.)
|Prints other file types (.doc, .ps, .sxls, .prn, .csv, .txt...)||
If only .pdf files generate this error, clear the error one more time
see Problem confirmation below.
|900.43 error returns with .pdf file|
Activate the PostScript printer driver's "Disable PostScript Passthrough" option and resend the print file.
To to this:
|1||Select File or equivalent from the application's top menu bar.|
|2||Select Print or Print Setup.|
|4||Select Other Options.|
|5||Select More Options.|
|7||Place a checkmark next to Disable PostScript passthrough or Generate Postcript in driver.|
Click here for further instructions if necessary.
Does the file print without error?
Suggested Fix: What to do if "Disable PostScript passthrough" works
Multiple fix options are available, but the most permanent fix is to update printer firmware.
|Printer or Series||Location|
Click here for the latest printer firmware update information.
Alternatively, check under Support & Downloads > Select Model > Look under Recommended Downloads.
||Contact Lexmark Technical Support|
Recommended Printer Firmware Update Methods
Click here for a related USB utility update article.
Click here for an equivalent article for a Macintosh environment.
FTP update method
You must first get to command prompt, so click Start > Run > type cmd or command, and click OK.
HINT! Copy the .fls file to your root directory; e.g., c:, and then switch to your root directory by typing c:. This way you will not need to change (cd) directories to where the file is located before performing the ftp procedure.
Action (from C:\... or file location)
|1||Type FTP printer's ip address and press ENTER.|
|2||Press ENTER for User_name.|
|3||Type bin and press ENTER.|
|4||Type put <filename>.fls or .pjl and press ENTER. Observe the opening of the port and the transfer of the file.|
|5||Type bye to end the ftp session. Press ENTER.|
If you require additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.