The Toner Low/Toner Empty message does not automatically clear after a new cartridge is installed. At the same time the printer also produces an abnormal or excessively loud grinding noise.
|1||Verify whether the printer was already having the noise issue prior to the toner low problem. If the noise occurred prior to the toner low message, please proceed with Step 4.
|2||Take the toner cartridges out and shake them carefully. Make sure that no unusual or rocking sound occurs inside the cartridge when shaking.
|3||Reinstall the cartridge, making sure both sides connect firmly in the printer and that the cartridge is completely seated. Close the door and check whether the toner low and grinding noise problems still occur.
To access the printer’s Diagnostic Mode, please follow the steps below.
Important! If issue persists or if you locate the source of the noise, please contact Lexmark Technical Support for additional troubleshooting suggestions.
Still Need Help?
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Please be near the products described in this article to expedite the support process and reduce callbacks.