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Grinding Noise and Inaccurate Toner Cartridge Low Message on a Lexmark C950, X950, X952, or X954 Color Printer

Document ID:SO7577
 
08/22/14 Properties  

Problem

Loud grinding noise; Noisy printer; Cracking issue; Printer not working properly; Broken Toner Dispense assembly; Squeaking; Squealing; High-pitched; Noisy; Odd noises; Printer too loud; Rollers; Squeaks; Clicking; Gear skipping; Thumping sound; Toner low; Empty; Cyan; Magenta; Yellow; Black; All Color; Four; CMYK; New cartridge; Unable to print or copy even after replacing toner; replaced cartridge; Printer inaccurately reports toner cartridge low message; Toner level wrong; Inaccurate; Incorrect; Ink; Toner gauge; Toner sensing system; Printer prematurely reports a toner low message; Toner low error; Repeating; Continuous; Error message; Issues; Problem; Printer will not print; Printer broken; Printer doesn't work; Scanner does not respond;

Solution

Overview


The Toner Low/Toner Empty message does not automatically clear after a new cartridge is installed. At the same time the printer also produces an abnormal or excessively loud grinding noise.

 

 

Troubleshooting
 

Steps Actions
1 Verify whether the printer was already having the noise issue prior to the toner low problem. If the noise occurred prior to the toner low message, please proceed with Step 4.


Note: If the noise occurs after the toner low message, please proceed with the next step.

2 Take the toner cartridges out and shake them carefully. Make sure that no unusual or rocking sound occurs inside the cartridge when shaking.


Note: Should the above unusual noise occur when shaking the toner cartridge, replace the current toner cartridge with a new one. If not, proceed with the next step.

3 Reinstall the cartridge, making sure both sides connect firmly in the printer and that the cartridge is completely seated. Close the door and check whether the toner low and grinding noise problems still occur.


Note: 
If issue persists, please proceed with the next step.

4

To access the printer’s Diagnostic Mode, please follow the steps below.
 

Entering Diagnostics Menus
a Power off the printer.
b Press and hold the 3 and 6 buttons simultaneously.
c While holding the buttons, power on the printer.
d Release the buttons after ten seconds.


Note:
From the Diagnostics Menu, scroll down and select Motor Tests. Select PRINTER MOTOR TESTS and perform the various tests to check which part of the printer is causing the noise. To exit from the Diagnostics Menu, locate and select Exit Diagnostics Menu or simply restart the printer without pressing any buttons. 
 

Important! If issue persists or if you locate the source of the noise, please contact Lexmark Technical Support for additional troubleshooting suggestions.

 

 

Still Need Help?

If you require additional assistance, please close this window and locate  Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please be near the products described in this article to expedite the support process and reduce callbacks. 
 

 

 

 



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