What you will see
You will encounter either of the following scenarios:
|The “Logout” button is missing.||
The printer will hang up on the Enter User ID screen.
Note: The printer is unresponsive and will require a restart.
This happens only when your T656 printer is on P022 firmware.
TIP! See Document ID: HO550 to view steps on how to identify your printer’s current firmware code.
To resolve this issue, update the printer’s firmware to P035 or the latest.
To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
Additional information may be requested by the support agent.