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Logout and Lock Up Issues on Lexmark T656 Printer with P022 Firmware

Document ID:SO7569
 
08/12/14 Properties  

Problem

No log out option; Logout button missing; Freezes at username window; Locks up; Does not respond; Stays at login screen; Hang up on the username UI; Card authentication app; Card Auth app;

Solution

What you will see


You will encounter either of the following scenarios:

When using Badge Login
When using Manual Login
The “Logout” button is missing.

The printer will hang up on the Enter User ID screen.

Note: The printer is unresponsive and will require a restart.


This happens only when your T656 printer is on P022 firmware.

TIP! See Document ID: HO550 to view steps on how to identify your printer’s current firmware code.

 

Recommended solution


To resolve this issue, update the printer’s firmware to P035 or the latest.

To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

 

Contacting Lexmark


If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

 



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