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'Setup Required' or 'Remove Internal Packaging' Message on a Lexmark C746, C748, X746, and X748 Color Laser Printer

Document ID:SO7448
 
08/12/13 Properties  

Problem

Setup required; Error; Setup message; Required when first powered on; Remove Supplies; Required code; Check Package; Remove Internal Packaging; Error message appearing; Packing material; Remained inside device when unit powered on; Remove error; Packing error; Remove internal packaging message; Shipping material message;

Solution

What you will see


A 'Setup Required' or 'Remove Internal Packaging' error message appearing on the printer operator panel indicates that some of its supplies (i.e., toner cartridges, photoconductor units, etc.) packing material that was shipped with the printer had remained inside the printer when the unit was first powered on. You will need to remove the protective packing material from these supplies before first using the printer.


NOTE: This message is completely normal. It appears on the printer display when a printer is turned on for the first time.

 

 

Troubleshooting


NOTE: If you do not feel comfortable performing the steps below, please continue to Contacting Lexmark.

Steps Actions
1 Power off the printer.
2

Open the printer and verify whether any internal packaging materials were left inside during setup. Remove any that you find.


Note: Please download the Setup Sheet (C74xX74x) for further instructions.

3 Power the printer on. Did the error message return?


Yes:
Continue to Step 4.
No: The error is resolved.
 

4

If the error did not clear, first set the printer to Invalid Engine Code status. To do this:


Steps Actions
A Power off the printer.
B Press and hold the buttons: 3+4+6 (E+N+G).
C Power on the printer and release the buttons after ten seconds.
D Once restarted, the printer should post 'Invalid Engine Code'.

5 Download this special firmware code just to allow the printer to bypass the "Setup Required" state and power up to an error which will allow the printer to diagnose the issue.
6

After downloading the firmware, proceed with any of the methods below to perform the update.


Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
(USB-Macintosh)
Click here for the detailed steps.


Note: Updating the firmware should resolve this type of error code. If the error persists or should you have difficulties updating the printer's firmware, please contact Lexmark Technical Support.

7 After the update the printer will then boot up to an error code indicating what sensor or supply is causing the issue. To arrange service on the printer, please contact Lexmark Technical Support or a local authorized service provider.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


 

 



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