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900 Error When Receiving Fax

Document ID:SO408
 
08/08/13 Properties  

Problem

900 error; Secondary error code: 34 page4 0015-3201 page4/xi/xipoolmen.c-1100: Free: Mismatched size; Secondary error code: 40 PAGE4SIGSEGV illegal access to 47c7a454 epc=0x008e0c08ra=0x008e1480; Cannot receive fax from some fax machines; Printer hangs when receiving faxes; Fax is received but not printed;

Solution

Overview


A 900 error will appear during the process of receiving a fax. This is a problem with the printer base code revision 541.019 and lower.

NOTE: This error may also occur when receiving a fax from a Canon ImageRunner 30S or Canon L300 or some other fax machines.
 

Possible secondary crash codes are as follows:

• Secondary error code: 34 page4 0015-3201 page4/xi/xipoolmen.c-1100: free: mismatched size

• Secondary error code: 40 PAGE4SIGSEGV illegal access to 47c7a454 epc=0x008e0c08ra=0x008e1480

NOTE: The second secondary crash code may be seen when receiving a fax from a Canon ImageRunner 30S or Canon L300 device.

 

Suggested remedy


To resolve this, upgrade to printer base code 541.030 or later.

NOTE: A keycode is required to obtain the base code update. Please contact your Lexmark Technical Support or your next level of support to obtain the keycode.

 

Additional information


For the Lexmark X443, OptraImage 242, T520, and T522, you may also update the MFP modem code to 4.24a or later. Please contact your Lexmark Technical Support or your next level of support to obtain the code.

 

Still need help?


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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