Thank you for your feedback

Lexmark MS/MX 31x, 41x, 51x, & 61x – Half of the Page (Vertically) Is Not Printed or Blank

Document ID:SO7564

Usergroup :External
08/07/14 Properties  


Print quality issue; Blank print; Missing print


What you will see

Texts on the left side of the sheet may print correctly, but the right is blank, or vice versa.

Sample printout



Possible cause

A portion of the red Charge Roll Separator Strap remains on the ends of the Imaging Unit Roller Shaft. There is a folding crimp in the connecting strap that can break and the separator cap can remain on the charge roll when the diaper cover is removed. See the location of the cap pointed to by the red arrow in the image below.

Click Image to Enlarge



Suggested Remedy

Make sure to remove the remaining piece of the separator strap that can be seen on the Imaging Unit before installation or re-installation. If the print quality defect persists, contact Lexmark Technical Support for additional troubleshooting suggestion.


Contacting Lexmark

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks


Please enter the email address you would like to send a copy of this page to.