The printer posts “An application error has occurred. Please contact your system administrator.” message when scanning to a NetApp share folder. This happens when using Scan to Network Folder (SNF) app on MFPs with Smart Card Authentication Client (SCAC) installed.
NOTE: MFPs that use SNF app with Public Key Infrastructure (PKI) authentication are not affected.
Affected printer models currently identified are listed below:
NOTE: An x denotes any number within a given printer model series.
Install the *SMBv1 Compatibility App, and then reboot the printer. Furthermore, Lexmark recommends updating the SNF app to version 4.3.19 and printer’s firmware to PE release code P452 or the latest for both.
*Server Message Block
NOTE: To obtain the above-mentioned files, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.