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Unable to Scan to NetApp Share Folder when Using SNF on a SCAC-enabled MFP

Document ID:SO7563
 
08/07/14 Properties  

Problem

Error when scanning to NetApp server; Problem scanning; Issues with Netapp-hosted shares; SMBv2 fails; Cannot scan; Error message; SNF app with SCAC bundle; Scan to network folder application; Smart Card Authentication Client; Winner’s Circle devices; WC;

Solution

Overview


The printer posts “An application error has occurred. Please contact your system administrator.” message when scanning to a NetApp share folder. This happens when using Scan to Network Folder (SNF) app on MFPs with Smart Card Authentication Client (SCAC) installed.

NOTE: MFPs that use SNF app with Public Key Infrastructure (PKI) authentication are not affected.

 

Affected printers


Affected printer models currently identified are listed below:

  • CX510
  • MX410
  • MX51x
  • MX61x
  • MX6500
  • MX71x
  • MX81x

NOTE: An x denotes any number within a given printer model series.

 

Recommended solution


Install the *SMBv1 Compatibility App, and then reboot the printer. Furthermore, Lexmark recommends updating the SNF app to version 4.3.19 and printer’s firmware to PE release code P452 or the latest for both.

*Server Message Block

NOTE: To obtain the above-mentioned files, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

 

Contacting Lexmark


If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 



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