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How to Configure a Print Queue for the Service-as-a-Solution Version of Print Release

Document ID:HO3907

Usergroup :External
08/07/13 Properties  


Before you begin

This article takes into consideration that you have already performed the following steps: 

  • Installed the solution from the Virtual Solution Center
  • Added the customer location and devices
  • Configured or selected all Print Release settings, to include:
    • Print Release Server URL
    • Document Accounting Server URL
    • Preferred Print Release Icon text
    • Preferred Print Release Icon
    • Preferred Print Release Icon (when pressed)
    • Preference for "Delete Confirmation Screen"
    • Entry of "Jobs per call" number
  • Configured the Cloud Authentication Client, to include:
    • Release and Tracking Server Address
    • Release and Tracking SSL Certificate
    • Application Access Policy
    • First Authentication Token
    • Second Authentication Token
    • Alternate Authentication Enabled
    • Auto registration enabled
  • Configured Background and Idle Screen
  • Installed Badge Card Reader(s)
  • Deployed the solution


Procedure: How to Create a SaaS Print Queue


  • Print Release Server address
  • PCL or PS Universal Print Driver

NOTE: If you have not yet installed the printer driver, you can download the UPD from the VSC or

Step Action
If the driver has already been installed... If you have just downloaded the driver...
  1. Click Start or .
  2. Open Printers and Devices or Devices and Faxes.
  3. Select Add Printer.
  1. Run the installer.exe file from your computer. Accept the license agreements and setup defaults.
  2. From the Printer Wizard Information dialog, copy (ctrl-c) the path to the Lexmark Universal Print Driver files, or you can later browse to the directory.
  3. On the Add Printer Wizard dialog, click Next.
2  Select "Add a network, wireless or Bluetooth printer."
3  Choose "Stop Searching", and then select "The printer that I want isn’t listed".

 Under "Find a printer by name or TCP/IP address":

Choose "Select a shared printer by name", and enter the Print Release server address:, where companyId is your assigned ID. ( as one example)

Note: Wait a few minutes for the computer to communicate with the server.

5  Either locate the Lexmark UPD if the driver is already installed, or when prompted to install the software, select "Have Disk."
6  In the "Copy manufacturer's files from" field, paste the location of the Lexmark Universal Print Driver files, or click Browse and then navigate to the location of .inf file for the driver.
7  Click OK, making sure the Lexmark Universal PS3 or XL driver is selected, and then click "Next."
8  If prompted, select, "Use the driver that is currently installed" or "Keep existing driver", and then click "Next."

 Continue to follow the remaining steps as presented by the Add Printer Wizard. For example:

  • Type a descriptive name for the print queue.
  • Select whether to use the new print queue as the default.
  • Print a test page.
10  Click Finish.

Click here for illustration.


Next Step: Disable Bidirectional Support and Configure Options

  1. Open Printer Properties for the newly created print queue.
  2. Click on the Ports tab.
  3. Uncheck (remove checkmark) Enable bidirectional support. This feature is not necessary since this print queue will not be communicating directly with the printer.
  4. Click Apply
  5. Click on the Configuration tab.
  6. Uncheck (remove checkmark) Update Configuration from printer.
  7. Under Configuration Options, place a checkmark next to all of the options. This makes all peripherals and trays accessible to your users for your entire printer fleet.
  8. Click Apply

 Click here for illustration.



If... Then... And...
Under Ports you see the Description listed as Standard TCP/IP port... The port was not created properly...
  1. Delete all jobs from the existing queue.
  2. Remove print queues associated with that port.
  3. Delete the port. More information about this procedure is listed here.
  4. Use the procedure described above to recreate the print queue.

Note: This procedure may require stopping and starting the print spooler.



Still Need Help?   

If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for phone support you will need your model/machine type and serial number (SN).

For improved technical support, all callers should be near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.

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