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Lexmark MS911 or MX91x – Service Engine Error Appears After Installing the Booklet Finisher

Document ID:SO7561
 
08/05/14 Properties  

Problem

Booklet finisher installation error; Proper finisher unboxing;

Solution

What you will see
 

After installing a standard or booklet finisher in a Lexmark MS911 or MX91x, the printer posts a Service Engine error.

 

Possible cause
 

This message might occur due to a piece of tape inside the booklet finisher that may not have been removed during unpacking. The remaining tape could cause a finisher component's motion to be impeded, thus resulting in a Service Engine error.

 

Suggested Remedy
 

During booklet finisher installation, make sure to remove all the packaging tape used to hold the components inside the finisher. The images below show the orange tape that was left inside the booklet finisher mechanism area.
 

Click Images to Enlarge

 

NOTE: If you are unable to locate the remaining tape, please contact Lexmark Technical Support to set up service for the finisher.

 

Contacting Lexmark
 

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks.

 



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