What you will see
After installing a standard or booklet finisher in a Lexmark MS911 or MX91x, the printer posts a Service Engine error.
This message might occur due to a piece of tape inside the booklet finisher that may not have been removed during unpacking. The remaining tape could cause a finisher component's motion to be impeded, thus resulting in a Service Engine error.
During booklet finisher installation, make sure to remove all the packaging tape used to hold the components inside the finisher. The images below show the orange tape that was left inside the booklet finisher mechanism area.
|Click Images to Enlarge|
NOTE: If you are unable to locate the remaining tape, please contact Lexmark Technical Support to set up service for the finisher.
If you require additional assistance, please close this window and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.
Please be near the products described in this article to expedite the support process and reduce callbacks.