What you will see
The printer posts a 959.20 Service System Board error when updating the printer’s Downloadable Language Emulator (DLE) RIP firmware from an EC2.0 (i.e., P231) to an EC3.0 or later code.
Identified affected printer models are listed below:
NOTE: An x denotes any number within a given printer model series.
To avoid this error, update to P231dle DLE RIP firmware BEFORE updating to any EC3.0 or later releases.
However, should you encounter the error because an inadvertent update has been performed, please follow the steps below:
Power OFF the printer.
Leave the printer powered off for ten seconds.
Power ON the printer.
Verify whether the 959.20 Service System Board error still appears on the control panel.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.