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Unable to Scan Directly Using the Lexmark Printer Home and the Printer Operator Panel on a Windows Operating System |
Document ID:SO7076 |
| 07/25/12 | Properties |
Problem
Solution
Overview
You are unable to scan directly using the Lexmark Printer Home application and the printer operator panel. Upon scanning, a window as below will display with a set of instructions for you to follow to create a scan profile.
Click the image to enlarge it.
Solution
Step Action Click Image to Enlarge 1 Open the Lexmark Printer Home and go to Settings. 
2 Click Settings and select the Enable remote scanning option. 3 The Lexmark Network Configuration window will then appear. Press OK.
Note: To change your scan computer name, highlight and delete the current detected scan name and change it to your preferred computer scan name then press OK.
4 Press the Back (4a ) option, then click and select the Scan (4b) option. 5 Click and select Advanced scan option. 
6 Select the Scan immediately option. 
7 Press the Scan button and notice that it will immediately scan the file without asking you to create a scan profile.
Note: You may want to try scanning using the printer's operator panel.
Still Need Help?
If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task on these devices.