Identifying Print Jobs That May Lead to 900 Errors
This article aids you in identifying print jobs that may lead to 900 errors and steps to take should an error occur.
To identify if the source of the 900 RIP Software Error appears to be the computer, the network, or a cable, do the following:
Try sending a different print job to the printer.
If the error occurs only when you send a particular print job or when you print using a particular program, a setting conflict may exist in the software. For further assistance, please contact your next level of software support or Lexmark Technical Support.
If multiple computers on a network use this printer, check to see whether the error occurs from only one particular computer or station.
Should the 900 error seem to occur every time you send a print job to the printer, yet the printer works fine when disconnected from the computer/network and printing internal pages, then one of the cables or the connection point to the network may be bad.
Finally, the printer has three (3) settings that can cause this error to occur if they are NOT set correctly: NPA mode, PCL Smartswitch, and PS Smartswitch. These settings can be found in the printer's Network/Ports menu. All three settings exist for each port present on the printer (i.e., parallel, serial, standard USB, standard network, etc.).
Note: If any of the settings are not as indicated here, try changing the settings and print again. For more information on these settings, please refer to the printer's User's Guide.
NOTE: For more general information on the 900 RIP Software error, click here.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). The printer serial number is on the machine and is also listed on the menu settings page(s) you can print from the operator panel. For directions on printing a menu settings page, click here.
Please call from near the printer in case the technician has any questions, or asks you to perform a task, involving the printer. Be prepared to describe the problem you are experiencing, the message on the display, and any troubleshooting steps you have already taken to find a solution.