Thank you for your feedback

Fax Forward Does Not Forward TIFF Files to Network Share

Document ID:FA967

Usergroup :External
07/24/13 Properties  


Cannot forward TIFF; Fax forward format supported on MFPs; Fax forward feature file format;


What you will see

The Fax Forward app does NOT forward Tagged Image File Format (TIFF) faxes to the network share. As a result, the succeeding/incoming faxes fail because of the current fax job that is stuck in the queue.

NOTE: Any other file format (e.g., PDF, JPEG, etc.) works fine and faxes are forwarded to the network share.


Functioning as designed

By design, the Fax Forward app requires a hard drive in order to forward to TIFF. Without a hard drive, you have to use any other format other than TIFF.


Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.


Please enter the email address you would like to send a copy of this page to.