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Fax Forward Does Not Forward TIFF Files to Network Share

Document ID:FA967
 
07/24/13 Properties  

Problem

Cannot forward TIFF; Fax forward format supported on MFPs; Fax forward feature file format;

Solution

What you will see


The Fax Forward app does NOT forward Tagged Image File Format (TIFF) faxes to the network share. As a result, the succeeding/incoming faxes fail because of the current fax job that is stuck in the queue.

NOTE: Any other file format (e.g., PDF, JPEG, etc.) works fine and faxes are forwarded to the network share.

 

Functioning as designed


By design, the Fax Forward app requires a hard drive in order to forward to TIFF. Without a hard drive, you have to use any other format other than TIFF.

 

Still need help?


If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 



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