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Error Codes 31.46, 31.66, 655.84 or 201.22 Paper Jam Is Displayed on the Printer

Document ID:TE516

Usergroup :External
07/23/13 Properties  


Affected products

Click Properties in the title section above.  


Possible cause

A paper jam does NOT cause the 201.22 error code. Most likely it is caused by not inserting the cartridge fully before closing the cartridge door. Closing the door in this condition will jam the linkage that opens the toner port to the imaging unit, thus the Imaging Unit starves and will not print or the auger motor will over torque because the port is not open.

Error codes 31.46 or 31.66 (for MS/MXx1x) or 655.84 (for MS/MXx2x) are precursors to the 201.22 error code. The steps below should be followed for any of these errors.



Step Action

Open the printer's front door and inspect to see whether the cartridge button is stuck. (See the portion in red circle below.)



Check also the cartridge plunger as to whether it is broken or damaged. You will find the plunger when you open the printer’s front access cover. See the portion boxed in red below.

Should you find the plunger broken or damaged, please call Lexmark Technical Support to set up service for the printer. Otherwise, proceed with the next step.


Remove and reinstall the cartridge. Push the toner cartridge body forward one last time to make sure that it is seated completely. An easy way to test that the cartridge is fully inserted is to manually push the button.

  • If little force is needed to depress the button, it may not be fully inserted. Push the cartridge forward again.

    Note: Significantly more force is required to depress the button should the cartridge be seated properly.
  • If the cartridge was fully seated and the force is still low or the button is stuck, change the toner cartridge.



Should no issue be found with how the cartridge is seated in the printer, proceed with updating the printer's firmware to the latest level. Click the link to know more on how to download and update the printer’s firmware.


If these errors re-occur, the problem is the toner cartridge. Try a different (used or new) toner cartridge that the printer model supports.

Note: Should you not have a spare toner cartridge to try or if any of the above scenarios occur, contact Lexmark Technical Support to report your findings. The Technical Support Agent will determine the appropriate service needed for the printer. 


Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.  



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