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C54x & X54x — Vertical Line / Band (Dark)

Document ID:SO5434
 
07/22/13 Properties  

Problem

C54x; Print Quality; Vertical Line; Dark Band

Solution

Defect Symptom

Dark Vertical Lines occur when printing (not copying or scanning).

Click Image to Enlarge

NOTE: For more information, please see KB Solutions ID: SO4835.

 

 

Troubleshooting

  1. Clean the Printhead glasses (check KB SO4845).
  2. Print the Print Quality Pages (Config Menu > Prt Quality Pgs).
  3. Verify whether the defect shows up on one color or all colors.
  4. If one color only is involved, replace the Developer Unit of the corresponding color and the PCU. If all colors are affected, however, please contact Lexmark Technical Support or a local authorized service provider to arrange a service call.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, please click here, (C54x / X54x).


Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.

 



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