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C54x & X54x — Smearing / Smudging

Document ID:SO5430
 
07/22/13 Properties  

Problem

C54x; X54x; Print Quality; Smearing; Smudging; Smear; Smudge

Solution

Defect Symptom


Smearing / Smudging occurs as pictured in the image below.

Click Image to Enlarge

 

 

Troubleshooting

  1. Verify that the media being used is supported and the proper paper settings are set.
  2. Try to print with the printer's paper type setting changed to heavy, (Menu > Paper Menu > Size-Type > Tray1 > Type > Heavy Paper > Check button).
  3. Please contact Lexmark Technical Support for further assistance if service is needed.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, please click here, (C54x / X54x).


Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.

 



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