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C54x & X54x — Color Missing or Very Light Color (One Color)

Document ID:SO5421

Usergroup :External
07/22/13 Properties  


C54x; Print Quality; Color; Missing; One Color; Single Color; Color Plane; Light Color


Defect Symptom

 Color Missing or Very Light Color (One Color)

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  1. Verify which color is missing, (print the PQ Pages in Config Menu if needed).
  2. Verify whether all color developers are installed.
  3. Re-install developer units.
  4. Verify that all packaging materials were removed. (Follow KB SO4709)
  5. Replace the Developer Unit.



Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, please click here, (C54x / X54x).

Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.




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