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C54x & X54x — Color Missing or Very Light (All Colors)

Document ID:SO5420

Usergroup :External
07/22/13 Properties  


C54x; Print Quality; Color; Missing; All Color; Four Color; Color Planes; CMYK


Defect Symptom

Color Missing or Very Light (All Colors)

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  1. Verify if printed page is completely blank.
  2. Verify that all color developers are installed.
  3. Re-install developer units.
  4. Verify whether all packaging materials were removed. (Follow KB SO4709.)



Contacting Lexmark

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number (C54x / X54x)
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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