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C54x & X54x — Color Missing or Very Light (All Colors)

Document ID:SO5420

Usergroup :External
07/22/13 Properties  


C54x; Print Quality; Color; Missing; All Color; Four Color; Color Planes; CMYK


Defect Symptom

Color Missing or Very Light (All Colors)

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  1. Verify if printed page is completely blank.
  2. Verify that all color developers are installed.
  3. Re-install developer units.
  4. Verify whether all packaging materials were removed. (Follow KB SO4709.)



Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, please click here, (C54x / X54x).

Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.


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