Possible problem scenarios
||Remedy 1 below
||Remedy 2 below
All products compatible with the Parallel Option Card PN# 14F0000.
Note: This mostly affects MS, MX, CX, or XC Series Lexmark products with printer firmware level .P358 or above.
* Embedded Web Server (EWS) > Reports > Device Information, or the same location on a printed Menus Settings page.)
Firmware download package contents usually include:
IMPORTANT! Look for the presence of any downloadable language emulators (DLEs). Click here for an example illustration. Contact Lexmark technical support if you see the presence of any IPDS, forms and a bar code cards, Prescribe, PrintCryption, or other types of DLE option cards.
Contact Lexmark Technical Support for further instructions. It is possible that you may receive a replacement card if a firmware upgrade option is not available.
Checking firmware levels
Obtain the Menu Settings page or access the printer's embedded web server (EWS) for this purpose.
To do this from the printer's operator panel:
|1||Press the Menu button on the Operator Panel.|
|3||Select Menu Settings Page to start printing.|
Look for the code level under “Device Information” and next to Base and Engine.
To do this from the printer's embedded web server(EWS):
|1||Launch your Internet browser application.|
|2||After http://, enter the printer's IP address.|
Click on Reports.
|4||Click on Device Information and locate the values next to Base and Engine.|
Still Need Help?
If you require additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.