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Unable to Print PostScript Files via PlanetPress Design App

Document ID:SO7553
 
07/18/14 Properties  

Problem

Cannot print from Planet Press 3rd party app; Cannot print PS file using UPD PS3 driver; Problem printing .PS file using flash drive; PS error generated; Offending command error; PS error; Design application; PlanetPress suite app; Error printing; No printout; Nothing happens; PlanetPress Design by Objectif Lune Inc.; ERROR: typecheck OFFENDING COMMAND: cvi STACK: /8e+(8e+09)(11144-1616-)/&_sp_magicnumber;

Solution

What you will see


You cannot print any document from the PlanetPress Design app or any PostScript (PS) file generated by the same app through File Transfer Protocol (FTP) or direct printing via a PostScript driver.

When enabling print PS error, it prints a page with the following message:

 

Affected printers


Affected printer models currently identified are listed below:

2010 Models 2012 Models

C74x
C792
C925
C950
X548
X74x
X792
X925
X95x



 

MS310
MS410
MS510
MS61x
MS71x
MS81x
MX310
MX410
MX51x
MX61x
MX71x
MX81x
MX91x

CS310
CS410
CS510
CX310
CX410
CX510

 

 

 

NOTE: An x denotes any number within a given printer model series.

 

Recommended solution


Update the PlanetPress Design app to version 7.5.3. Please contact your next level of support or visit PlanetPress website for contact information.

WARNING! The third-party contact information found in this article is provided to help you find technical support. This contact information may change without notice. Lexmark does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

 

Still need help?


If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 



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