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Lexmark MS71x/MS81x & MX71x/MX81x – Troubleshooting 241.06 Paper Jam

Document ID:TE552
07/18/13 Properties  


241.xx paper jam; Unable to pick paper from Tray 1; Unable to come out of tray; Failed to feed;


What you will see

The printer posts a 241.06 paper jam. This error code will post when the picked paper fails to exit the paper tray.


Possible cause

If the paper has some curl and is loaded in the paper tray so that the curl is toward the bottom of the tray, then the paper can stub into the separator roll during the picking process and may not make it out of the tray.

Click Image to Enlarge
The images above show how the media might curl toward the bottom of the tray, thus making it difficult for the printer to pick up sheets and therefore produce a 241.06 paper jam.


Avoiding paper jams

The following tips should help you avoid most jams and ensure your device's continuous performance.

Step Action


Make sure the paper isn't wavy, curled, or damaged. If so, flip the media or replace it.




Load your paper properly. Make sure the sheets lie flat in the tray.




Use only recommended paper or specialty media.




Verify that the paper level in the tray is below max fill line.




Make sure the side and rear guides in the tray are set to the correct media size, then load the paper without snuggling the guides against the stacked sheets.




If you are experiencing excessive 241.06 jams, contact Lexmark Technical Support to for additional troubleshooting suggestions.



Still need help?

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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