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Unable to Scan to homeDirectory when Using SNF on a SCAC-Enabled MFP

Document ID:TE551
07/17/13 Properties  


Badge authentication fails; Failed authentication; Login; Cannot log in; Badge in; SCAC device; Smartcard authentication client; PKI; Public key infrastructure;



You receive a "Userid or password not verified" error upon swiping your badge to login to your MFP. This happens when you are trying to perform a scan to your homeDirectory via Scan to network folder (SNF) application.

NOTE: Manual log-in usually works but badge authentication fails. This happens specifically on a SCAC-enabled MFP.


Affected models

  • MX410de
  • MX510de
  • MX511de\dte\dhe
  • MX610de
  • MX611de\dte\dhe
  • MX710de\dhe
  • MX711de\dhe
  • MX810de
  • MX811de
  • MX812de
  • CX410e\de
  • CX510de\dhe


Recommended Action

Lexmark recommends users to update the printer’s firmware to .P250 or higher. See the relevant section below.


Firmware Update Steps

Step 1: Check Device Base Code Firmware Level

Obtain the MFP's current device firmware level. You may use either Options 1 or for ways to determine printer firmware code levels.

Option 1

Print the Menu Settings Page. Do this from the printer's operator panel:

Step Action
1 Press the Menu button on the Control Panel.
2 Select Reports.

Print the Menu Settings Page.

Note: The printer should read ‘Printing Menu Settings Page’ and the menu settings page(s) should print out.

4 Check the code level under the Device Information section on the menu settings pages.

Option 2

Access the printer's Embedded Web Server (EWS). Before you begin, a functional network installation (wired or wireless not a local USB installation) is required for access to the web server of any Lexmark network printer.

Step Action
1 Determine the print server's IP address within the printer/MFP.
2 Launch your preferred web browser application (e.g., Firefox, Safari, Internet Explorer).
3 In the address field after the http://, enter the printer's IP address (e.g., or
4 Click on Reports.
5 To check for the code level, click on Device Information.


Step 2: Identify Fix Firmware for your MFP

Please contact Lexmark Technical Support to obtain the .P250 or higher software code recommended to fix your problem.

IMPORTANT! This firmware was specifically created to address only the issues specified in this article. If your printer is not listed and not experiencing the error, DO NOT update the firmware.


Step 3: DLE’s and Special Firmware

Certain functions or applications may require special firmware.

WARNING! If you are unsure, make this information known to the Lexmark Technical Support Agent and do not attempt to update the MFP firmware.

Any MFP with any one of the following downloadable language emulators (DLE) may require special firmware versions:

Bar Code


Step 4: Need Help Updating Firmware?

After you have contacted Lexmark for the firmware, extract the .fls file to a known, easy-to-find directory, and click here for an extensive list of the firmware update procedures.

NOTE: Follow any of the update procedures.

RECOMMENDATION: The printer's web page has an Update Firmware feature that is easy to use.


Still need help?

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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