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Unable to Scan to HomeDirectory when Using SNF on a SCAC-Enabled MFP

Document ID:TE551
 
07/17/13 Properties  

Problem

Badge authentication fails; Failed authentication; Login; Cannot log in; Badge in; SCAC device; Smartcard authentication client; PKI; Public key infrastructure;

Solution

Overview


You receive a "Userid or password not verified" error message upon swiping your badge to login to your MFP. This happens when you are trying to perform a scan to your HomeDirectory via Scan to Network Folder (SNF) app.

NOTE: Manual log-in usually works but badge authentication fails. This happens specifically on a SCAC-enabled MFP.

 

Affected models
 

This issue applies to the following Lexmark models, but other models not listed here could also be affected:

  • MX410de
  • MX510de
  • MX511de\dte\dhe
  • MX610de
  • MX611de\dte\dhe
  • MX710de\dhe
  • MX711de\dhe
  • MX810de
  • MX811de
  • MX812de
  • CX410e\de
  • CX510de\dhe
     

 

Recommended solution


Update the printer’s firmware to PE Release code P250 or the latest.

To obtain this version, please contact Lexmark Technical Support and reference this KB article ID. Support personnel can assist with the update procedure if necessary.

 

Still need help?


If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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