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Error Message 'Create Process Failure' with Scan Center and Microsoft Outlook 2013

Document ID:SO7428

Usergroup :External
07/17/13 Properties  


What you will see


You receive the following message when you attempt to utilize the E-mail feature in Scan Center: 

"Create process failure. The program doesn't exist or is currently running."


Products Affected

  • Microsoft Windows 7 (64bit)
  • Lexmark Scan Center v1.10
  • Microsoft Outlook 2013
  • Local TWAIN



Changes to Microsoft Outlook architecture have changed the way Microsoft adds attachments. Moreover, the later versions of Scan Center not longer include the E-mail feature.




You can perform a TWAIN-scan and attach the image file to a standard e-mail, or you can configure Scan to E-mail to use Microsoft Outlook 365 if the printer is connected to a network. Click here for further information.


Related Article

Click here to view a similar topic pertaining to Microsoft's Outlook 2010. 


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