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Lexmark MS911 & MX91x – Troubleshooting 202.93 Paper Jam

Document ID:TE621

Usergroup :External
07/14/14 Properties  


What you will see

The printer may exhibit frequent paper jams and display the error code 202.93, with the paper possibly accordioned in the fuser area. With a newly installed printer, print quality defects such as light printout might also be observed.

  • For a newly installed printer, the symptoms described are most likely due to a string that is still attached to the transfer roll. The subsequent section will describe how to remove the string and possibly resolve the issue.
  • If the printer has been working for some time now and the issue is just occurring, or the issue started to appear after a repair service had been done to the printer, please contact Lexmark Technical Support.


202.93 Paper Jam on a newly installed printer

The most likely cause of a newly installed printer exhibiting the 202.93 paper jam is a string that was left attached to the transfer roll. In this case, light printout might also be observed even though the cartridge is still full of toner.

For shipping, two clips are installed in the transfer roll to prevent the transfer roll from contacting the Image Transfer Belt during transportation. String attaches these clips, as shown in the photos below. Make sure to remove these clips upon installation.

Click Images to Enlarge
(A) String after opening the right-side cover. (B) String as seen from right-side cover.
(C) String attached to front clip. (D) String attached to rear clip.


Make sure also that the transfer roll is in its correct position after removing the packaging clips. You will know whether the transfer roll is NOT seated properly if the spring on its side is still in compression. See images below for comparison. A stuck spring can be corrected by removing the transfer roll, manually releasing the gear housing, and then reseating the transfer roll.

Click Image to Enlarge
Stuck Transfer roll – spring still in compression Properly seated transfer roll – spring is unstuck




  • Should you need guidance in setting up the printer, click the appropriate link to check the video guide for Lexmark MS91x or Lexmark MX91x.
  • Should this issue persist even though the clips were already removed, or if the paper jam or print quality defect happens on separate occasions, please contact Lexmark Technical Support for additional troubleshooting suggestions.


Still need help?

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks.


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