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E-mail Function of Some Apps Fails when Sending via Port 465 or 587 with SSL/TLS Required

Document ID:SO7501
 
07/14/14 Properties  

Problem

Send Workflow issue over port 465; SMTP port 587; Advanced E-mail Settings v2.3.1; AccuRead OCR v1.0.18; ScantoNet; Problem with port requiring authentication; Email fails; Not working; Cannot send email; Problem sending emails; Unable to send email; Error when trying to email; Issue with email via some applications; Transmission problem; No email received destination address; ScanToEmail; Cannot send reports; Device Qoutas; Customer Support;

Solution

What you will see


The e-mail function of the apps mentioned below fails and may cause the following scenarios:

Application Observed Behavior
Advanced E-mail Settings

The message “E-mail Server Configuration Error. Please Contact your System Administrator.” displays on the control panel.

Or e-mail may not be sent successfully, and no error message is displayed on the control panel.

Important! This issue ONLY occurs when the AccuRead OCR app is installed, and OCR is turned ON in the Advanced E-mail Settings’ configure page.

E-mail Size Limiter

Print an error log “Connection Failure -7. No e-mail is received on the destination address.

Or e-mail may not be sent successfully, and no error message is displayed on the control panel.

Scan to Network Premium (SNF)
E-mail is not sent successfully, and no error message is displayed on the control panel.
 
Device Quotas
Multi Send
Customer Support
Card Copy
Fax forward
There is no generic error message; each app may show different symptoms.

This happens when the “Primary SMTP Gateway Port” is set to 465 or 587, and “Use SSL/TLS” is set to Required under the printer’s embedded web server (EWS) > Settings > E-mail/FTP Settings > SMTP Setup.

NOTE: Click here to view steps on how to access the printer’s EWS.

 

Recommended action
 

If... Then...

The affected apps are...

  • Advanced E-mail Settings
  • E-mail Size Limiter
  • Scan to Network Premium

Update your MX, CX, XM, or XC printer firmware to EC4.1 (P454) or higher.

Update your X548, X74x, X792, X925, or X95x printer firmware to EC4 (P440) or higher.

The affected apps are...

  • Device Quotas
  • Multi Send
  • Customer Support
  • Card Copy
  • Fax forward
There may be added limitations on these apps. Please contact your next level of support or Lexmark Technical Support for assistance.

NOTE: The following printer models do not support E-mail connections with SSL/TLS ports 465/587.

  • X26x
  • X36x
  • X46x
  • X54x
  • X65x
  • X73x
  • X86x

An x denotes any number within a given printer model series.

 

Still need help?


If you require additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

 



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