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241.xx Paper Jam with the Lexmark MS510/MS610 & MX51x/MX61x Series Printers and MFPs

Document ID:TE549

Usergroup :External
07/12/13 Properties  


What you will see

Paper jam with error 241.22, 241.24, or 241,06 generally results from one of these conditions:

241.xx paper jam, where ‘x’ denotes a general sensor location; e.g., 241.22, 241.24, 241.06, etc.




Step Action If... Then... Issue not resolved?



Inspect paper quality and condition; for example, media that is curled or wavy or media that has excessive paper dust, static or moisture.

Paper is of questionable quality or condition...

Load a new ream of paper and test.

See loading paper tray instructions below.

Continue to Step 2.



Inspect proper position of the paper guides that surround the paper stack. 

Paper guides are too loose or tight against paper stack...

Adjust paper guides to the correct paper size and test.

See loading paper tray instructions below.

Continue to Step 3.




Check for paper that may be pre-staged*.  

Correct Pre-staged media*

Paper is pre-staged...


* Skewed alignment of paper stack with pages prematurely or partially entering the feed path.

See loading paper tray instructions below. Continue to Step 4.



Verify proper operation of the tray's lift gears.

To do this, rotate the bottom gear (looped arrow) counter-clockwise (CCW), and see whether the lift plate (large red arrow) lifts without incident.



The lift plate moves up and down without difficulty...





Gears are likely not the issue.




(Not resolved?)

Continue to Step 5.


If the lift plate fails to move or there is noticeable damage to these gears, contact Lexmark Technical support. See Still need help?




Inspect the media present sensor for damage. This sensor may be dislodged, broken, or bent. 

To do this:

  1. Turn OFF the printer.
  2. Remove Tray 1.
  3. Check the media sensor flag for damage.

Proper position
of media flag at rest

Media flag bent,
causing improper operation



The sensor is damaged...



Service will be required.

 (Not resolved?)


See Still need help?

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Loading the paper tray  

Step Action


Remove Tray 1 from printer.




Remove media from Tray 1.




Flex, fan, and straighten the sheets before reloading them.




Lay the flexed media back in the tray and ensure the leading edges of all the sheets are flush and not pre-staged.

Note: Do not slide the paper into the tray. Load paper as shown in the illustration below.




Lock tray at the proper setting for your particular media.




Reinsert the loaded tray into your printer.


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Normal jam behavior

The error message your printer displays will indicate the location of the jam and additional information to clear it. Open all doors, covers, and trays as indicated on the display to remove the jam. Severe paper jam occurrences may require you to contact Lexmark Technical Support for additional assistance.




Still need help? 

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks.


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