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Lexmark MS510/MS610 & MX51x/MX61x – Troubleshooting a 241.xx Paper Jam

Document ID:TE549

Usergroup :External
07/12/13 Properties  


241.2x; 241.xx; Check media present sensor; How to identify proper media-present sensor installation; Broken lifting sector gear; Broken 250 tray; 550 tray


What you will see

The printer posts a 241.xx paper jam, where ‘x’ stands for any number representing the secondary code of the error; e.g., 241.22, 241.24, 241.06, etc.


Avoiding paper jams

A ‘pre-staged’ media in the paper tray can often lead to 241.xx paper jams. The illustrations below show how both pre-staged media and a properly loaded media stack look in the tray.

Click Image to Enlarge
Proper media stacking Pre-staged media in tray


The simple steps below will help you avoid possible paper jam occurrences.

Step Action


Remove Tray 1 from printer.




Remove media from Tray 1.




Flex, fan, and straighten the sheets before reloading them.




Lay the flexed media back in the tray and ensure the leading edges of all the sheets are flush and not pre-staged.

Note: Do not slide the paper into the tray. Load paper as shown in the illustration below.




Lock tray at the proper setting for your particular media.




Reinsert the loaded tray into your printer.



Additional information

When a jam occurs, a message indicating the jam location with information to clear it appears on the printer's display. Open the doors, covers, and trays indicated on the display to remove the jam. Should the printer exhibit severe paper jam occurrence, contact Lexmark Technical Support for additional assistance.


Contacting Lexmark

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks.


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