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900.15 Firmware Error when Setting Up Fax Over IP

Document ID:SO7550

Usergroup :External
07/11/14 Properties  


FOIP eSF app; VOIP; Trace level recommended setting; 900.15 unrecoverable fw error; Blue screen; Cannot access special menus while at error screen;


What you will see

A 900.15 firmware error appears on the control panel when setting Fax over IP (FOIP) Trace Level value to 7. See sample image.

NOTE: This setting is located on the printer’s embedded web server (EWS) > Settings > Fax Settings > Analog/T.38 Fax Setup > Fax Transport set to T.38 > VoIP Settings > Trace Level. Click here to view steps to access EWS.


Recommended action

To prevent this error, do not change the Trace Level to any other value. Make sure it remains at default setting 0.


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