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E-mail Function of Some Apps Fails when Sending via Port 465 or 587 with SSL/TLS Required

Document ID:SO7501
 
07/11/14 Properties  

Problem

Send Workflow issue over port 465; SMTP port 587; Advanced E-mail Settings v2.3.1; AccuRead OCR v1.0.18; Email Size Limiter version 4.0.2; ScantoNet; SNF; SSL; TLS; Problem with port requiring authentication; Email fails; Not working; Cannot send email; Problem sending emails; Unable to send email; Error when trying to email; Issue with email via some eSF applications; Transmission problem; Email Server Configuration Error; Connection Failure -7; No email received destination address; embedded solutions framework;

Solution

What you will see


The e-mail function of Advanced E-mail Settings, E-mail Size Limiter, or Scan to Network Premium app fails, and will cause the following scenarios:

Application Observed Behavior
Advanced E-mail Settings

The following error message displays on the control panel: “E-mail Server Configuration Error. Please Contact your System Administrator.

Or e-mail may not be sent successfully, and no error message is displayed on the control panel.

Important! This issue ONLY occurs when the AccuRead OCR app is installed, and OCR is turned ON in the Advanced E-mail Settings’ configure page.

E-mail Size Limiter

Print an error log “Connection Failure -7. No e-mail is received on the destination address.

Or e-mail may not be sent successfully, and no error message is displayed on the control panel.

Scan to Network Premium
E-mail is not sent successfully, and no error message is displayed on the control panel.
 

This happens when the “Primary SMTP Gateway Port” is set to 465 or 587, and “Use SSL/TLS” is set to Required under the printer’s embedded web server (EWS) > Settings > E-mail/FTP Settings > SMTP Setup.

NOTE: Click here to view steps on how to access the printer’s EWS.

 

Suggested Action


To address this issue, update your printer firmware to the corresponding firmware version:

Printer Model Firmware Fix
MX, CX, XM, and XC

EC4.05 (P439) or the latest

X548, X74x, X792, X925, and X95x EC4 (P440) or the latest

 

Still need help?


If you require additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

 



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