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900.15 Firmware Error when Setting Up Fax Over IP

Document ID:SO7550
 
07/10/14 Properties  

Problem

FOIP eSF app; VOIP; Trace level recommended setting; 900.15 unrecoverable fw error; Blue screen; Cannot access special menus while at error screen;

Solution

What you will see


A 900.15 firmware error appears on the control panel when setting Fax over IP (FOIP) Trace Level value to 7. See sample image.

NOTE: This setting is located on the printer’s embedded web server (EWS) > Settings > Fax Settings > Analog/T.38 Fax Setup > Fax Transport set to T.38 > VoIP Settings > Trace Level. Click here to view steps to access EWS.

 

Recommended action


To prevent this error, do not change the Trace Level to any other value. Make sure it remains at default setting 0.

 

Still need help?


If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

 



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