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‘902.05’, ‘902.06’ or '902.59' Service Engine Error on a Lexmark C73x, C74x, X73x or X74x Color Laser Printer

Document ID:SO7429

Usergroup :External
07/10/13 Properties  


902.05; 902.06; 902.59; Service Engine Error; Unrecoverable system software errors; Engine Software Error; Printhead Issue; Printer not working properly;


What you will see

The printer is displaying ‘902.05’, ‘902.06’ or '902.59' Service Engine errors when powering on or on boot up.




NOTE: If you do not feel comfortable performing the steps below, please continue to Contacting Lexmark.

Steps Actions
1 When this error appears, power off the printer. Leave it powered off for at least one minute. Then power the printer back on and wait to see whether the error returns.
2 If the ‘902.05’ or ‘902.06’ Service Engine error does not return on power up, try printing again. Should the error not return when printing, it may simply have been an isolated incident. Continue using the printer, but keep an eye on it for the next week or two.
3 If you cannot get the error to clear at all from the printer, the printer will most likely need to be serviced. Please skip ahead to Contacting Lexmark section at the end of this document.



Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, please click here, C73x / X73x / C74x / X74x.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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