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Unable to Automatically Attach and Open Microsoft Outlook 2010 64-bit when Using Scan to Email from the Lexmark Printer Home Software

Document ID:SO6868
 
07/09/13 Properties  

Problem

Microsoft Outlook 2010 64-bit; Scan to Email Microsoft Outlook 2010 64-bit; Scan to Email; Lexmark Printer Home;

Environment

Windows 7 64-bit; Windows Vista 64-bit; Microsoft Outlook 2010 64-bit; S310 Series, S300 Series, S400 Series, S410 Series, S500 Series, S510 Series, S600 Series, Pro700 Series, Pro710 Series, S810 Series, Pro800 Series, Pro900 Series, Pro910 Series, Office Edge Pro4000 Series, Office Edge Pro5500 Series

Solution

Symptoms

After running the scan to email function from Lexmark Printer Home, it will not open a "New Email" window and attach the scanned document.

 

Products Affected

  • Scan Center
  • Lexmark Printer Home
  • 64-bit versions Microsoft Outlook 2010 and 2013
  • 64-bit Windows Vista, Windows 7 and Windows 8

 

Suggested Remedies

 

Option 1: File attachment in an E-mail

To do this:

  1. Scan the document/picture first using the printer's local or network TWAIN driver.

Where do I get the TWAIN driver?

This should already be installed and should be listed as Lexmark TWAIN driver, or network TWAIN driver is your list of available devices within any TWAIN compatible application.

NOTE: If the TWAIN driver is not listed in the application, you can download the TWAIN driver package from support.lexmark.com, or install it from the original software installation CD that came with the printer.

  1. After capturing the image file, ie., *.jpeg, *.pdf etc., open your E-mail application.
  2. Select the attachment option.
  3. Locate and select the scanned file name, i.e, filename.jpg. 
  4. Complete the construction of the e-mail and click Send.

Other scan methods:

  • Scan-to-PC. NOTE: This requires a network connetion and a compatible printer.  Click here for more information on how to perform this type of scan.
  • WIA (Windows Image Acquisition). See 

 

Option 2: Try the 32-bit version of Microsoft Office 2010.

 

 

Related Articles

Click here for similar article that specifically mentions Outlook 2013.

 

 


Still Need Help?
 

If you need additional diagnosis or explanation of this issue, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please call from near a computer and printer in case the technician on the phone asks you to perform a task involving one or all of these devices.

 



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