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How to Reset the Photoconductor Page Count on the Lexmark X463, X464, & X466 Multifunction Printers

Document ID:HO3904
 
07/05/13 Properties  

Solution

Overview
 

You must reset the photoconductor page count any time you replace the photoconductor unit. Otherwise, the printer will not register the photoconductor replacement and will operate as though the old photoconductor unit were still installed. The printer therefore will continue to display an 84 – PC Kit life or a  Photoconductor (PC) Life Warning message. In addition, once the old, unreset photoconductor page count reaches a certain point, the printer will stop printing and display an 84 – Replace PC Kit or a Photoconductor Exhausted message.

NOTE: For more information on these error messages and their meaning, see the section labeled Error messages located near the end of this article.

 

To reset the photoconductor page count:
 

IMPORTANT! The photoconductor page count should be reset only when a completely new photoconductor kit is installed. Resetting the page count without replacing the photoconductor kit will cause the photoconductor to operate beyond its intended life and create print quality issues or possibly damage the printer.

Step Action
1

 

After installing the new pc unit and restarting the machine, leave the printer powered on and open its front cover.


2

 

With the front cover open, press and hold the stop/cancel () button.

 

3

 

Watch the LCD screen. When you see the message "Resetting PC Counter", let go of the button.

 

4

 

Close the front cover. 
Note: If you wish to confirm that the photoconductor page count has reset, print a menu settings page. 


  1. With the printer at the Ready state, press the Menu () button to enter the printer menus.
     
  2. Press Reports
     
  3. Press Menu Settings Page

On the menu settings page(s), look for an entry called PC Kit. If the counter has been reset correctly, the PC Kit should read Ok

 

 

Error messages
 

A Photoconductor (PC) Life Warning or an 84 – PC Kit life message indicates that the photoconductor unit is nearing the end of its functional life and should be replaced soon. The recommended action is to replace the photoconductor unit or have an extra one in stock. You can press the  button to clear this message and continue printing.

A Photoconductor Exhausted or an 84 – Replace PC Kit message indicates that the photoconductor unit has run through its functional life. At this point, you must replace the photoconductor unit and reset the photoconductor page count to clear this message. IMPORTANT! The printer will stop working once this message appears. You cannot clear it without replacing the photoconductor unit and resetting the photoconductor page count.

 

Alternate method
 

If pressing the stop/cancel () button does not reset the photoconductor page count, follow the steps below to enter the printer's Configuration menu and reset the counter there.

Step Action
1

 

Power off the printer.

 

2

 

With the printer off, press and hold the buttons 2 and 6.

 

3

 

Power on the printer while keeping these buttons pressed down. Let go of the buttons after ten seconds.

 

4

 

After successfully accessing the Configuration menu, press Reset PC Cnt, and then press Yes.

 

5

 

After reset, press Exit Config Menu.

 

6

 

If the photoconductor warning messages continue to appear, please contact Lexmark Technical Support or your next level of support for additional assistance.

 

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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