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Unable to Scan to HomeDirectory when HomeDirectory Attribute Is an IP Address

Document ID:SO7547
 
07/04/14 Properties  

Problem

SNF scanning to home directory fails; Failed scan to homedirectory; Cannot complete scan to home directory; Unable to connect to scan destination; SNF HomeDirectory; SCAC-enabled device; Smart card authentication client;

Solution

What you will see


You are able to log in on a device with the Smart Card Authentication Client (SCAC) app installed and Scan to E-mail works; however, the printer displays the following error message when performing a scan to HomeDirectory via Scan to Network Folder (SNF) app:

 

Affected models


Affected printer models currently identified are listed below:

  • X548 
  • X74x 
  • X792 
  • X925 
  • X95x 
  • CX510 
  • MX410 
  • MX51x 
  • MX61x 
  • MX71x 
  • MX81x


NOTE: An x denotes any number within a given printer model series.

 

Recommended action


Update the printer’s firmware to PE Release code P450 or higher.

To obtain this version, please contact Lexmark Technical Support and reference this KB article ID. Support personnel can assist with the update procedure if necessary.

 

Still need help?


If you require additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

 



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