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EC4.05 Firmware Update Instructions for Lexmark MFPs with AccuRead OCR and/or Advanced E-mail Settings App Installed

Document ID:TE603
 
07/02/14 Properties  

Problem

Issues during EC3 to EC4.05 upgrade; Firmware update issue; Recommended action before FW update; Profile not found. Please contact your administrator. error; Options missing on native scan to email; Scan to E-mail options not available; TXT and RTF not present; PDF Highly Compressed and Searchable PDF options unavailable; OCR and MRC compression missing; Optical character recognition;

Solution

Overview


This article provides guidelines in updating EC4.05 (LW40.xx.P439) firmware code to the Multifunction Products (MFPs) listed below with AccuRead Optical Character Recognition (OCR) and/or Advanced E-mail Settings apps installed.

NOTE: To identify your current firmware code, try either of the following options:

  • Print the Menu Settings Page and locate Device InformationBase
    NOTE: To do so, press Menu > Reports > Menu Settings Page on the printer panel; or see Document ID: FA877 for more information.
  • Navigate to the printer's embedded web server (EWS), select Reports, then Device InformationBase

Click here to view sample image. LW30 denotes the printer has EC3 or 3.0 firmware code.

 

Affected printers


2010 Models
2012 Models
X548
X74x
X792
X925
X95x
6500e
 
CX510
MX410
MX51x
MX61x
MX6500
MX71x
MX81x

NOTE: An x denotes any number within a given printer model series.

 

Recommended action


Lexmark recommends you uninstall AccuRead OCR and Advanced E-mail Settings apps BEFORE updating firmware to EC4.05. To do this, follow the steps below:

Step Action
1

Open a web browser (e.g., IE, Mozilla Firefox, Google Chrome), and enter your printer’s IP address.

Note: The printer's home screen displays the IP Address by default. However, if it is not available, please follow either of the options below:

  • On the printer control panel, navigate to Menu > Network / Ports > Standard Network > STD NET SETUP or STD Network Setup > TCP / IP > IP Address, and take note of the numbers separated by dots.
  • On the printer control panel, press Menu > Reports > Network Setup Page, and locate the IP Address on the printed sheet.
2
Select Settings, click on Apps > Apps Management.
 
3
Click the Uninstall option for AccuRead OCR and/or Advanced E-mail Settings apps.
 
4
Click OK when prompted to complete the removal process.
 
5

Download the latest firmware code available for your printer in the Lexmark Support website.

Note: See Document ID: HO550 to view steps on how to download the latest firmware.


NOTE:
In the event that you have updated to EC4.05 with those apps installed, perform the following steps:


For 2012 models,
 

Step Action
1 Disable Advanced E-mail Settings app.

Note: See Steps 1 and 2 in the above table, and then click the Disable option for Advanced E-mail Settings app.

2 Uninstall AccuRead OCR app.

Note: See Steps 1, 2, and 3 in the above table.

3 Enable Advanced E-mail Settings app.

Note: See Steps 1 and 2 in the above table, and then click the Enable option for Advanced E-mail Settings app.

4 Uninstall Advanced E-mail Settings app.

Note: See Steps 1, 2, and 3 in the above table.


For 2010 models,


Step Action
1

Uninstall Advanced E-mail Settings app.

Note: Same steps as above. AccuRead OCR app should still be available.

2

Reinstall AccuRead OCR app using the latest version found on the Virtual Solution Center (VSC).

Note: This step is optional. Please contact Lexmark Technical Support for assistance on AccuRead OCR update via VSC.

 

Contacting Lexmark


If you require additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce callbacks.

 



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