What you will see
The printer/MFP does not wake up from Sleep Mode even after pressing the touch screen or any of the buttons on the operator panel. You will need to power cycle the printer (power off, wait 30 seconds and then power it on again) to return its full functionality.
NOTE: Identified affected printer models are listed below:
|Color Single Function||Color MFP||Mono Single Function||Mono MFP|
Lexmark MS610de / MS610dte
Lexmark MS610dn / MS610dtn
Lexmark MS810n / MS810dn / MS810dtn
Lexmark MS812dn / MS812dtn
Update the printer’s firmware code to EC4.05 (P439) or the latest level.
How to download firmware
- Go to support.lexmark.com.
- Type your printer model in the “Enter Product Name” field and click OR click on the picture of the correct printer model shown.
- Locate the “Downloads” tab.
- Select the version of the Operating System.
- Click the link available under "Firmware".
Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.
|Firmware Flash Methods||Information|
|Embedded Web Server (EWS) Recommended||Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.|
|USB utility||Click here for the detailed steps.|
|USB thumb drive||Click here for the detailed steps.|
|FTP||Click here for the detailed steps.|
|Printer File Loader
|Click here for the detailed steps.|
NOTE: If the error persists or you are having difficulties performing the update, please contact Lexmark Technical Support.
Still Need Help?
If you require additional assistance, please close this window and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, CSx10 / CXx10 or MSx10 / MXx10 or MS/X710 / MS/X810.
Please be near the products described in this article to expedite the support process and reduce callbacks.