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Lexmark CS310 & MS410 – Remote Operator Panel Only Displays White or Gray Screen

Document ID:TE616
 
06/30/14 Properties  

Problem

Blank remote panel; No Display on remote screen; Empty; Nothing shows; Does not show available options; Missing menu; Remote Operator Panel issue; 2-line size; Two line display; 2-liner window; Grey screen; SFP;

Solution

What you will see


A blank white or gray menu screen displays when accessing the Remote Operator Panel of a Lexmark CS310 or MS410 via the printer’s embedded web server (EWS). Click here to view steps to access EWS.

NOTE: The printer actually responds when clicking on the visible buttons; however, the menu on the 2-line window does not display.

 

Recommended solution


Update the printer’s firmware to PE Release code P452 or higher.

To obtain this firmware, please contact your next level of support or Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.

 

Still need help?


If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 



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