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Troubleshooting Intermittent Network Dropped Connections on a Lexmark Laser Printer/MFP

Document ID:SO7541
 
06/27/14 Properties  

Problem

Communication errors; Problem communicating with printer; System freezes; Does not respond; Print servers randomly drop off network; Print server drops connection from network; Printer not responding; Scanner not working;

Solution

Overview


This article will help you troubleshoot intermittent dropping off the network connection problems involving Lexmark laser printer/MFPs.

NOTE: Affected printer models currently identified are listed below:

Color Single Function Color MFP Mono Single Function Mono MFP
Lexmark CS310
Lexmark CS410
Lexmark CS510

Lexmark CX310
Lexmark CX410
Lexmark CX510

Lexmark MS310
Lexmark MS312
Lexmark MS315
Lexmark MS410
Lexmark MS415
Lexmark MS510
Lexmark MS610de / MS610dte
Lexmark MS610dn / MS610dtn
Lexmark MS710
Lexmark MS711
Lexmark MS810de
Lexmark MS810n / MS810dn / MS810dtn
Lexmark MS812de
Lexmark MS812dn / MS812dtn
Lexmark MS811
Lexmark MX310
Lexmark MX410
Lexmark MX510
Lexmark MX511
Lexmark MX610
Lexmark MX611
Lexmark MX710
Lexmark MX711
Lexmark MX810
Lexmark MX811
Lexmark MX812

 

 

Symptom


Lexmark laser printers that show the 900.00 firmware errors are intermittently failing over the network. After turning off the IPV6, the 900.00 errors clear and a new error is observed but more devices are still failing over the network.

 

 

Solution


Update the printer’s firmware with the latest EC4 release code or higher.

 

 

How to download firmware

  1. Go to support.lexmark.com.
  2. Type your printer model in the “Enter Product Name” field and click  OR click on the picture of the correct printer model shown.
  3. Locate the “Downloads” tab.
  4. Select the version of the Operating System.
  5. Click the link available under "Firmware".

Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
(USB-Macintosh)
Click here for the detailed steps.

 NOTE: If the error persists or you are having difficulties performing the update, please contact Lexmark Technical Support.

 

 

Still Need Help?

If you require additional assistance, please close this window and locate  Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, CSx10 / CXx10 or MSx10 / MXx10 or MS/X710 / MS/X810.

Please be near the products described in this article to expedite the support process and reduce callbacks. 
 

 



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