Tools such as LDCM or MVE are used to query the printer’s status information; however, your Lexmark printer randomly stops responding to the Simple Network Management Protocol (SNMP) queries and fails to provide the machine's status. The printer requires a reboot to start communicating again with the SNMP.
NOTE: Identified affected printer models are listed below:
|Color MFP||Mono MFP|
Update the printer’s firmware with PE Release code P691 or higher. Doing so addresses an issue in which a problematic NPA command causes the device to stop responding to future NPA traffic.
NOTE: Please contact your next level of support or Lexmark Technical Support to obtain this firmware.
Still Need Help?
If you require additional assistance, please close this window and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number please click here, X46x / X65x / X73x / X86x.
Please be near the products described in this article to expedite the support process and reduce callbacks.