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Printer Randomly Stops Responding to Simple Network Management Protocol (SNMP) Queries

Document ID:SO7539

Usergroup :External
06/26/14 Properties  


Printer communication errors; Communicating problems; Printer not answering SNMP queries; System freezes; Does not respond; Poor system performance during SNMP queries; Printer not responding; Scanner not working;



Tools such as LDCM or MVE are used to query the printer’s status information; however, your Lexmark printer randomly stops responding to the Simple Network Management Protocol (SNMP) queries and fails to provide the machine's status. The printer requires a reboot to start communicating again with the SNMP.

NOTE: Identified affected printer models are listed below: 

Color MFP Mono MFP

Lexmark X734
Lexmark X736
Lexmark X738

Lexmark X463
Lexmark X464
Lexmark X466
Lexmark X651
Lexmark X652
Lexmark X654
Lexmark X656
Lexmark X658
Lexmark X860
Lexmark X862
Lexmark X864



Recommended Solution

Update the printer’s firmware with PE Release code P691 or higher. Doing so addresses an issue in which a problematic NPA command causes the device to stop responding to future NPA traffic.

NOTE: Please contact your next level of support or Lexmark Technical Support to obtain this firmware.



Still Need Help?

If you require additional assistance, please close this window and locate  Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number please click here, X46x / X65x / X73x / X86x.

Please be near the products described in this article to expedite the support process and reduce callbacks.  


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