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Scan to Network Folder Fails when the User Is Only Allowed Read/Write Access to a Subfolder

Document ID:SO6897
 
06/23/14 Properties  

Problem

No read/write access to root share; Scan to Network issue; Unable to scan network share; Failed ScantoNet app set up; Unable to validate path; Problem validating folder path; Error message on validation; Error when scanning from control panel; NT_STATUS_ACCESS_DENIED error on eSF log; SNF does not work; Printer not working; Cannot scan to network folder; Destination may be one or more levels deep;

Solution

What you will see


Scan to Network Folder (SNF) fails and you are unable to validate access to the shared destination folder using the EWS’s* Validate Path option.

Click Image to Enlarge

NOTE: This happens even when the user credentials and the destination subfolder’s Read and Write permissions have been set correctly.

* Embedded Web Server

 

Affected Printers


This issue applies to the following Lexmark models, but other models not listed here could be impacted:

  • X46x
  • X65x
  • X73x
  • X86x
  • X548
  • X74x
  • X792
  • X925
  • X95x


NOTE: An x denotes any number within a given printer model series.

 

Suggested Fix


Update SNF app to beta release version 4.1.23.1.

To obtain this version, please contact Lexmark Technical Support and reference this KB article ID. Support personnel can assist with the update procedure if necessary.

 

Explanation


The root share or folder where this subfolder resides under has Read-only access. This update fixes an issue that occurs when the user credentials have Read/Write access to the destination subfolder but NOT to the root share.

This version now specifies the subfolder as the destination, instead of the root share.

 

Still need help?


If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

 



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