What you will see
Scan to Network Folder (SNF) fails and you are unable to validate access to the shared destination folder using the EWS’s* Validate Path option.
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NOTE: This happens even when the user credentials and the destination subfolder’s Read and Write permissions have been set correctly.
* Embedded Web Server
This issue applies to the following Lexmark models, but other models not listed here could be impacted:
NOTE: An x denotes any number within a given printer model series.
Update SNF app to beta release version 18.104.22.168.
To obtain this version, please contact Lexmark Technical Support and reference this KB article ID. Support personnel can assist with the update procedure if necessary.
The root share or folder where this subfolder resides under has Read-only access. This update fixes an issue that occurs when the user credentials have Read/Write access to the destination subfolder but NOT to the root share.
This version now specifies the subfolder as the destination, instead of the root share.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
Additional information may be requested by the support agent.