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Lexmark T65x & X65x Printer/MFP – 202.x3 and/or 202.x6 Paper Jam Error

Document ID:SO5244
 
06/23/14 Properties  

Problem

Paper jam; 202; 202.03; 202.06; 202.13; 202.16; 202.23; 202.26; 202.33; 202.36; 202.43; 202.46; 202.53; 202.56; 202.63; 202.66; 202.73; 202.76; 202.83; 202.86 ; 202.93; 202.96; Paper jammed in fuser unit; Paper jammed at back of printer; Paper over exit sensor; Paper over narrow media sensor; printer not working; printer not responding; Paper jammed in rear door; Paper jam back of printer; Paper jam rear door; broken exit sensor flag; broken narrow media sensor flag

Solution

Overview


When the printer displays a 202 type paper-jam error, select Show areas on the operator panel. Do this to view images that will help you locate where the jam is occurring. NOTE: Two-digit suffix numbers accompany this error. A 202.x3 or 202.x6 error means that the T65x or an X65xe Series Printer is experiencing a 'warm up' jam. A sheet of paper or other print media improperly cleared from a previous jam is usually the cause. Once the paper path is completely cleared of all jammed paper/media, the printer should resume normal printing. 

 


Clearing the paper jam


To resolve the paper jam message, you must first clear the entire paper path and then press the select () button or select Continue to clear the message and resume printing. See procedure below.

NOTE: The images in the following table shows the Lexmark T65x models. However, these directions also apply to the Lexmark X65x models.

Step Action Click Image to Enlarge
1 Push the release latch, and then lower the Multipurpose Feeder Door.  
2 Push the release latch, and then open the Upper Front Cover.  
3

Lift and pull the Print Cartridge out of the printer.

Warning—Potential Damage: Do not touch the photoconductor drum on the underside of the cartridge. Use the cartridge handle whenever you are holding the cartridge.

 
4

Place the print cartridge aside on a flat, smooth surface.

Warning—Potential Damage: Do not leave the cartridge exposed to light for extended periods.

 
5

 

Remove the jammed paper. If the paper is not easy to remove, stop pulling and continue to Step 6.

Caution! The jammed page may be covered with unfused toner which can stain garments and skin.

In addition, the inside of the printer might be hot. If the page feels hot, allow the surface to cool before removing.

 

 No Image
6

Pull down the Top Rear Door. Slowly remove the jammed paper to avoid tearing it.

Note: If you were also printing on both the front and back sides of the page (duplexing), please click here.

 
7

Close the top-rear door.

Important! Make sure the rear door is completely closed. If it is not completely closed, it can cause the paper to jam.

 
8

 

Once the entire paper path is clear, press the select () button or the Continue button to continue printing.

 

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If the printer still displays a "202.x3 or 202.x6" type paper jam message, power it off. Wait for 30 seconds, and then power the printer back on. Does the error message return?

If not, print a test page. If the page prints, the printer is functioning correctly.

If the error returns, continue with the instructions below or Contact Lexmark Support.

Step Action Click Image to Enlarge
1

 

Power off the printer, wait for one minute, and unplug the printer's power cord.

 

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2

Press the button (A) securing the Fuser Wiper Cover and lift it up to remove from the printer.

Caution! The Fuser Wiper bottom surface might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

 
3 Pull down the Top Rear Door, then remove the left and right straps by twisting the straps until they are in a vertical angle. Position the Top Rear Door at a 45° angle, then left it up and away from the printer.  
4

Press the two tabs (A) on the Fuser Access Door and detach it from the printer.

Note: Please check for any damaged parts. If any parts appear damaged, a service call will likely be required to resolve the issue.

 
5

 

Press the two buttons (A) and pull the Fuser Unit away from the printer.

Important! The Fuser Unit might be hot. To reduce the risk of injury, allow the fuser to cool before touching.

In addition, check for any damage in the Fuser Unit. If any parts appear damaged, a service call will likely be required to resolve the issue.

 

 
6

 

Slowly remove the jammed sheet to avoid tearing it. Also remove any debris or small pieces of paper from inside the printer.

Note: If no material appears stuck anywhere inside the printer or in the fuser, inspect the Fuser Exit Sensor and the Narrow Media Sensor Flags and see if they are stuck. Using a blunt object, poke the sensor(s) gently a few times to make sure that they are movable.

 

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7

 

Re-install the parts back into the printer.

Important! When re-installing the Fuser Unit, ensure that the electrical connection (B) and the two buttons (A) are properly secured.

 

 
8

 

Connect the printer's power cord directly into a grounded wall outlet, then power on the printer.

 

No Image
9

 

Print a test page. If the page prints, the printer is functioning correctly.
Does the error message return?

Yes: Continue to “If the jamming continues” or go to ‘Contacting Lexmark’ at the end of this document for details.
No: The issue is resolved.

 

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If the paper jams continue


Try the following suggestions based on the applicable circumstances:

    1. If the device is posting other paper jam errors, use the Show Areas feature on the printer operator panel to help you locate and clear the jam. If the paper jam errors continue, the printer will likely require service to correct the issue. For more information on arranging repair service, contact Lexmark Technical Support. See the end of this document for details.
        
    2. If the 202.xx paper jam errors continue, clear the jammed paper and power off the printer. Open the printer's Top Rear Door and check the following:

• Ensure that the paper size and type matches with that of the paper in the tray.

• Make sure that there are no small pieces of paper inside the printer that are blocking the paper path.

• Check for any broken or loose parts inside the printer. If damage exists, a service call will likely be required to resolve the issue.

• Pull down the Top Rear Door and inspect for any damaged parts. Then print one page. If the paper jams again, check at the back of the printer to determine what causes this issue.

• If the paper comes out easily when the rear exit door is open, a guide at the printer's Output Cover in the back might be loose. Try removing the Output Cover (the cover at the back of the printer that you remove to install an Optional Output Expander); click here to show image. Close the Top Rear Door and print one page. If the paper jams, check at the top for any broken or loose parts. If anything appears damaged, the printer will likely require service to correct the issue.

• If you cannot find any paper jammed in the printer, yet but it continues to display these errors, the printer may have either a broken or stuck Exit Sensor Flag or the Narrow Media Sensor Flag. To locate the Exit Sensor Flag, please click here. For the location of the Narrow Media Sensor Flag, please click here.

• If you find any broken sensor flags, remove and save them. Try printing again. If the paper jam errors continue, the printer will likely require service to correct the issue. For more information on arranging repair service, please contact Lexmark Support.

• Are you printing on regular plain bond copy paper? If not, try printing again with plain copy paper. This will eliminate any specialty media as helping to cause the jamming. Even if the specialty media has worked in the past, certain specialty papers, letterhead stock, label stock, and card stock are more prone to jamming in the fuser unit. For more information on recommended paper types, please refer to the Card Stock and Label Guide.

IMPORTANT! If the paper jam error code ends in .3x, .4x, or .5x, then the fuser unit has exceeded its expected life and you will need to have the maintenance kit replaced before warranty service can be performed. For more information, please contact Lexmark Technical Support or an Authorized Service Provider in your area.

 

Contacting Lexmark


If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks.



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